JOIN THE FAMILY

ESC is a dynamic, fast-growing organization that is looking for passionate, competitive people to join us. 

Be a part of our team and experience having a family in your workplace. In the Philippine BPO industry, we strive to create a positive, merit-based company where every employee is rewarded and recognized for their contributions to ESC.

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TAILORED-FIT SERVICE PROVIDER

ESC provides tailor-fit services. We understand the diversity of businesses and we provide our business partners the freedom to customize their services across the pool of outsourcing solutions. Your success is our success.


EXPLORE OTHER SERVICES

CAREERS

LENDING PROCESSING OFFICER

KEY ROLES AND RESPONSIBILITIES
  • Review loan requests
  • Assess clients’ financial status
  • Evaluate creditworthiness and risks
  • Contact in-house account managers to gather financial data and documentation
  • Analyze risks and approve or reject loan requests
  • Calculate financial ratios (e.g. credit scores and interest rates)
  • Maintain updated records of loan applications
  • Submitting completed work on time and within SLA.
  • Participate in quality reviews as requested.
  • Participate in staff training and development as required.
  • Undertake other duties as may be allocated by your manager.

COLLECTIONS

KEY ROLES AND RESPONSIBILITIES
  • Collect accounts in full or any variations of payment able to be obtained by negotiation
  • Ensure collection of required fees
  • Examine and account in terms of debt amount and confirmation of customer’s address to define the best course of action taking into consideration of the monetary outlay for both the client and the company
  • Action accounts in the appropriate manner ensuring full compliance of policy and procedures
  • Maintain and updated all relevant information relevant to the customer’s file.  Meet set monthly targets/KPIs
  • All other job-related duties as directed by the Management

SALESFORCE ADMIN ASSISTANT

KEY ROLES AND RESPONSIBILITIES
  • Ensure optimal performance and utilisation of Salesforce.
  • Create and manage user profiles, including permission sets and groups.
  • Provide administrative and training support to users by helping resolve any current system issues being experienced.
  • Help research and configure technical system change requests.
  • Assist with system functionality testing.
  • Perform data updates, maintenance and quality assurance checks.
  • Develop Salesforce training material and process flow documents.
  • Prepare reports and dashboards.

TRANSCRIPTIONIST

KEY ROLES AND RESPONSIBILITIES
  • Understanding client specifications and noting any formatting or notation requests prior to completing the transcription.
  • Completing transcriptions in a timely manner and reviewing drafts for any spelling, grammar, or formatting errors, as well as other inconsistencies.
  • Adhering to all confidential guidelines and respecting sensitive information.
  • Keeping abreast of transcription software updates and attending refresher workshops as required.
  • Communicating with the client or supervisor when there are issues.
  • Submitting completed drafts to clients and correcting any errors as per their feedback.
  • Submitting completed work on time and within SLA.
  • Keeping typing skills sharp by completing regular typing drills
  • Participate in quality reviews as requested.
  • Participate in staff training and development as required.
  • Undertake other duties as may be allocated by your manager.

PAYROLL/ACCOUNTANT

KEY ROLES AND RESPONSIBILITIES
  • Provide end to end accounting support to multiple offshore clients.
  • Prepare monthly account analysis/reconciliations of all corporate general ledger accounts.
  • Manage intercompany accounting and intercompany reconciliations.
  • Prepare with high level of accuracy all relevant bank reconciliations.
  • Perform invoice coding for non-standard payments.
  • Research month end expense variances to budget and tally previous year expenses.
  • Ensure internal controls are establish and observed.
  • Assist in the preparation of compliance and annual external audit.
  • Facilitate audit schedules to support the annual external audit.
  • Facilitate audits required by third parties such as vendors, customers, taxing authorities, etc.
  • Provide additional analysis and financial support to regional and corporate business partners..
  • Leadership as needed, for standard and ad hoc reporting requirements.
  • Work with managements to help resolve questions regarding financials.

BROKER ASSIST

KEY ROLES AND RESPONSIBILITIES
  • Assisting in the preparation, assessment and submission of home loans application
  • Liaising with Australian brokers and clients to finalize loan submissions and settlements
  • Ensuring compliance of mandatory credit and lender policies are in place
  • Establish, maintain and build solid relationship with your account manager
  • Proactively update Business Partners regarding the status of their deals .
  • Work closely with Account Managers and Credit Team to answer service requests and business/client queries
  • Building positive working relationships with all stakeholders including valuers, mortgage insurers and other third parties to maintain excellent service levels at all times
  • Familiarize oneself with all of the Company's product suites and be able to handle scenarios posted by Business Partners.
  • Provide additional analysis and financial support to regional and corporate business partners..
  • Leadership as needed, for standard and ad hoc reporting requirements.
  • Work with managements to help resolve questions regarding financials.

VIRTUAL ASSISTANT

KEY ROLES AND RESPONSIBILITIES
  • Manage multiple email inboxes, respond to emails and phone calls
  • Drafting emails and handling business communications
  • Organize efficient job routes for technicians
  • Maintain job management system to ensure job cards are up to date and actioned where necessary
  • Reporting and analysis
  • Assist in managing Accounts Receivables
  • Manage a contact list
  • Prepare customer spreadsheets and keep online records
  • Online research and data collection
  • Perform market research
  • Address employees’ administrative queries
  • Provide customer service as first point of contact
  • Conduct customer care calls
  • Other administrative tasks and projects

SALES ASSOCIATE

KEY ROLES AND RESPONSIBILITIES
  • Generate, qualify and process new sales leads
  • Develop new business thru different channels to introduce ESC services and identify appropriate buyers within the target market.
  • Timely coordination and distribution of mail outs and other marketing materials contributing to marketing activities
  • Maintenance of internal CRM ensuring that lead and client information is entered accurately and is up to date
  • Calling leads, understanding their needs, process and effectively communicating the benefits of our services on building their business.
  • Answers phone calls from clients and deals with enquiries as they arise
  • Arranges online appointment, coordinate bookings and schedule meetings between clients and Business Development Team
  • Provides administrative work including compiling a daily list of sales leads, providing sales data and guides to the Business Development Team
  • Recording sales trends and liaising with Management Team to develop sales strategies


SERVE WITH COMMITMENT DELIVER WITH INTEGRITY

Our mission is to work hand in hand with our business partners. To make their BPO transition
simple, effective and efficient. 


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