All ESC employees undergo a meticulous screening process to identify the diversity of their skills and expertise. After passing a series of interviews and online assessments, successful applicants will undergo another series of training modules regardless of any previous BPO experiences to make sure all levels of knowledge will be the same as a team.
While most BPO relies on reports and KPIs to measure productivity, ESC management works hand in hand with business partners to be where the action is. Assisting the team in all possible ways to reach their goals.
ESC understands the diversity of your business. We give our business partners the freedom to customize the services they can utilize within our pool of outsourcing solutions to help them achieve their business goals.
ESC has high-quality standards with regards to the quality of service. We have invested in an efficient Quality Assurance team who constantly check to ensure production teams are providing excellent service. Equipped with our task-driven systems, it is easier to identify areas of improvement to elevate the quality of our services to our clients.
Information security is a significant concern that ESC will never compromise. Within production floors, any electronic devices are strictly prohibited. No personal items including bags are allowed on the floor. The database is situated in client's servers.