Serve with commitment. Deliver with integrity.

Our mission is to work hand in hand with our business partners. To make their BPO transition simple, effective and efficient.

ESC is a Business Process Outsource or BPO company based in Ortigas Centre Manila, Philippines. ESC invests in Filipino talent to provide the best quality service to corporate clients in Australia, New Zealand, China, Singapore, Vietnam and United States of America. Since 2010, ESC has continuously built its pool of professionals. We differentiate ourselves from most outsourcing companies because we do not operate on a script. We work by intellect and values to give dynamic assistance without compromising quality.

Start your outsourcing experience with confidence
in the Philippines.

We strive to become a Global Service Provider by offering tailored-fit outsourced services to help our business partners achieve their business goals.

Our well-versed talent pool specializes at:

  • Back Office |
  • Customer Service |
  • Sales |
  • Broker Assist |
  • Loan Assessment |
  • Risk Management |
  • Collections

Remarkable service performance.

We focus on delivering efficient and effective service to our clients on time, every time. As a rising BPO company based in Ortigas, we offer hight quality and dedicated services to our clients and competitive compensation and incentives to our staff to keep them motivated and inspired. You will be provided with best service and talent available.

Our values. Your asset.

Our values are beacons to mark the path and guidelines within which we behave in our dealings with each other, our clients and the communities in which we operate. By striving to achieve unity of purpose, we can achieve our goals and objectives.

We have an “open door” policy environment to open opportunities for our employees both professionally and personally. We are committed to their personality development as they grow through their career.

We work with humans, not robots. We work by intellect and values to give dynamic results without compromising quality.

We hold our staff responsible for their work and decision while allowing them the latitude to work smart and provide the highest quality of work and service to our clients. We ensure our culture and values align with our clients to deliver the high-quality service and deliverables.

OUTSOURCE BUSINESS PROCESSES

All ESC employees undergo a meticulous screening process to identify the diversity of their skills and expertise. After passing a series of interviews and online assessments, successful applicants will undergo another series of training modules regardless of any previous BPO experiences to make sure all levels of knowledge will be the same as a team.

While most BPO relies on reports and KPIs to measure productivity, ESC management works hand in hand with business partners to be where the action is. Assisting the team in all possible ways to reach their goals.

ESC understands the diversity of your business. We give our business partners the freedom to customize the services they can utilize within our pool of outsourcing solutions to help them achieve their business goals.

ESC has high-quality standards with regards to the quality of service. We have invested in an efficient Quality Assurance team who constantly check to ensure production teams are providing excellent service. Equipped with our task-driven systems, it is easier to identify areas of improvement to elevate the quality of our services to our clients.

Information security is a significant concern that ESC will never compromise. Within production floors, any electronic devices are strictly prohibited. No personal items including bags are allowed on the floor. The database is situated in client's servers.