WHO WE ARE
ESC is a Business Process Outsource or BPO company based in Ortigas Centre Manila, Philippines.
ESC invests in Filipino talent to provide the best quality service to corporate clients in Australia, New Zealand and United States of America. Since 2010, ESC has continuously built its pool of professionals. We differentiate ourselves from most outsourcing companies because we do not operate on a script. We work by intellect and values to give dynamic assistance without compromising quality.
REMARKABLE SERVICE PERFORMANCE
We focus on delivering efficient and effective service to our clients on time, every time. As a rising BPO company based in Ortigas, we offer high quality and dedicated services we provide our staff competitive compensation, incentives and a stable and inviting work environment. You will be provided with best service and talent available.
GROWTH
We have an “open door” policy environment to open opportunities for our employees both professionally and personally. We are committed to the personal career and development of our staff.
COMPASSION
We work with humans, not robots. We work by intellect and values to give dynamic results without compromising quality.
ACCOUNTABILITY
We hold our staff responsible for their work and decision while allowing them the latitude to work smart and provide the highest quality of work and service to our clients. We ensure our culture and values align with our clients to deliver the high-quality service and deliverables.
OUTSOURCE BUSINESS PROCESS
TRAINING PROCESS
All ESC employees undergo a meticulous screening process to identify the diversity of their skills and expertise. After passing a series of interviews and online assessments, successful applicants will undergo another series of training modules regardless of any previous BPO experiences to ensure our service quality is excellent and consistent across our company.HANDS-ON TRANSISTION
While most BPO relies on reports and KPIs to measure productivity, ESC management works hand in hand with business partners to be where the action is. Assisting the team in all possible ways to reach their goals.TAILORED-FIR SERVICE PROVIDER
ESC understands the diversity of your business. We give our business partners the freedom to customize the services they can utilize within our pool of outsourcing solutions to help them achieve their business goals.HIGH QUALITY STANDARDS
ESC has high-quality standards with regards to the quality of service. We have invested in an efficient Quality Assurance team who constantly check to ensure production teams are providing excellent service. Equipped with our task-driven systems, it is easier to identify areas of improvement to elevate the quality of our services to our clients.SECURITY
Information security is a significant concern that ESC will never compromise. Within production floors, any electronic devices are strictly prohibited. No personal items including bags are allowed on the floor.LEADERS THROUGH CHANGE
Effective leadershp is about leading people, not just processes
Patrick Ormond
President
Patrick comes with an IT and Accounting background and previously has worked with Qantas, Westpac and AGC as a Senior Data Base Administrator
Joanne Ormond
Operations Manager
Joanne brings to the table a teacher’s background, so important in training and managing staff, as well as Operational Management duties for a major Australian Mortgage Originator since 2003