ESC PRIVACY POLICY

We recognise that any personal information we collect about you will only be used for the purposes we have collected it for or as allowed under the law. It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures the protection of your personal information. Our commitment in respect of personal information is to abide by the Privacy Principles for the protection of personal information.

Personal information

When we refer to personal information we mean information from which your identity is reasonably apparent. This information may include information or an opinion about you. The personal information we hold about you may also include credit information.

How do we collect your personal information

Where reasonable and practical we will collect your personal information directly from you. We may also collect your personal information from credit reporting bodies and from finance brokers and other people such as accountants and lawyers.

Do we disclose your personal information?

We may disclose your personal information:

  • To companies that provide information and infrastructure systems to us;

  • To anybody who represents you, such as finance brokers, lawyers, and accountants;

  • To anyone, where you have provided us consent;

  • Where we are required to do so by law, such as under the Anti-Money or Laundering and Counter-Terrorism Financing Acts;

  • To your employer, referees or identity verification services.

Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that:

  • a. the person or organisation has a commitment to protecting your personal information at least equal to our commitment, or

  • b. you have consented to us making the disclosure.

We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside the country where you reside.

Direct marketing

We do not directly market and will not sell our clients’ details

Using government identifiers

If we collect government identifiers, we do not use or disclose this information other than required by law. We will never use a government identifier in order to identify you.

Business without identifying you.

In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information, for example, if you make general inquiries about current promotional offers.

Sensitive information

We will only collect sensitive information about you with your consent. Sensitive information is personal information that includes information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional associations or trade unions, sexual preferences, criminal record, or health.

How safe and secure is your personal information that we hold?

We will take reasonable steps to protect your personal information by storing it in a secure environment. We may store your personal information in paper and electronic form. We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.

Internet site

The ezysc.com website may at times contain links to other websites whose operator may or may not adhere to a privacy policy or be governed by your government Privacy Principles.

Complaints

If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with our Privacy Policy, you may contact our complaints officer by sending an email to us at enquiries@ezyservicecentre.com

We will acknowledge your complaint within seven days. We will provide you with a decision on your complaint within 30 days.