Key Responsibilities:

• Act as the main point of contact for clients, addressing inquiries and providing financial guidance.
• Oversee client accounts, including the review and analysis of financial data from all
  areas of the client’s business.
• Develop a deep understanding of eCommerce and inventory accounting to
  effectively support eCommerce clients.
• Collaborate with the sales tax team to provide comprehensive financial insights to
  clients.
• Analyze financial data to prepare monthly and annual reports, ensuring accuracy and
  timely completion.
• Maintain accurate financial records and participate in audits or reconciliations as
  required.
• Confidently engage with clients, explaining financial concepts and ensuring they have.
  a clear understanding of their financial situation.

Qualifications:

• Bachelor’s degree in accounting or finance.
  A minimum of 5 years of accounting experience, with a strong ability to analyze and
  understand financial statements.
• Proficient in QuickBooks, with experience in small business or eCommerce accounting
  preferred.
• Confident English communication skills, with the ability to effectively convey financial
  information to clients and team members.
• Experience as a controller, CPA, or CMA certification is an advantage.

We’re offering:

• Competitive salary, allowances and benefits (negotiable, based on qualifications and
  experience).
• A supportive and positive work environment.
• Genuine opportunity for professional development.
• Initially full time onsite in Ortigas (Robinsons Equitable Tower).
• Possibility of hybrid arrangement in the future.

Key Responsibilities:
Network and Infrastructure Support:
• Lead in configuring and troubleshooting advanced network and infrastructure issues, including switches, firewalls, and VPNs.
• Oversee the management of network architecture, ensuring optimal performance, security, and scalability.
 

System Support:
• Provide advanced support for Microsoft 365, Windows 10/11, Apple devices, mobile devices, and printers.
• Install, configure, and maintain operating systems, business applications, and enterprise-level software.
• Lead the setup and management of new users, user exit processes, and complex system integrations.
 

Application and Cloud Support:
• Manage and troubleshoot application faults, working closely with vendors to resolve critical issues.
• Assist in the deployment and optimization of cloud-based services, such as Azure and AWS.
• Provide leadership in managing the roll-out of new software or system upgrades.
 

Telephony Support:
• Oversee support for VOIP telephony systems, including 3CX and Microsoft Teams, ensuring optimal functionality across systems.
• Manage complex call routing, user configurations, and troubleshoot voice/video conferencing issues.
 

Remote Support:
• Utilize remote management tools such as ConnectWise Manage and ConnectWise Control to diagnose and resolve technical issues for clients.
 

Client Management:
• Serve as the senior point of contact for escalated technical issues, ensuring efficient and effective resolutions.
• Build and maintain strong client relationships, providing tailored IT recommendations and strategic insights.
• Deliver comprehensive IT support reports and ensure proactive communication with clients on system health and improvements.
 

Documentation and Leadership:
• Document complex technical procedures, troubleshooting steps, and contribute to internal knowledge bases.
• Mentor junior technicians, providing guidance and training on advanced support 
techniques.
• Lead by example in maintaining accurate and up-to-date client interaction records, ensuring compliance with industry standards.
 

Key Skills:
• 5+ years of experience in IT support, preferably within a managed IT services environment.
• Strong technical proficiency in networking, operating systems, and enterprise applications.
• Proficiency in ConnectWise Manage and ConnectWise Control is highly desirable.
• Experience with cloud services such as Azure and AWS is preferred.
• Strong understanding of cybersecurity principles, data protection regulations, and industry best practices.
• Exceptional problem-solving skills, with the ability to resolve complex technical issues.
• Advanced communication skills, with an ability to explain technical concepts to non-technical clients.
 

Qualifications:
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Certifications such as CompTIA A+ or Network+, Microsoft Certified Solutions Expert (MCSE), or other relevant qualifications.
• ITIL certification or equivalent is a plus.

Key Responsibilities:
Network Support:
• Configure and troubleshoot network connectivity issues.

System Support:
• Provide support for Microsoft 365, Windows 10/11, Apple computers, mobile devices, and printers.
• Install, configure, and maintain operating systems and applications.
• Troubleshoot hardware and software issues.
• Setup New Users and Exit Users

Application Support:
• Troubleshoot application faults and provide technical assistance to users.
• Liaise with application vendors to resolve complex issues.
• Assist in the implementation and deployment of new applications.

Telephony Support:
• Support VOIP telephony systems, such as 3CX and Microsoft Teams.
• Configure user accounts, manage call routing, and troubleshoot voice and video conferencing issues.

Remote Support:
• Utilize MSP remote tools to provide remote assistance to clients.
• Diagnose and resolve technical issues remotely.

Client Communication:
• Communicate effectively with clients via telephone and email.
• Provide clear and concise explanations of technical issues and solutions.
• Build and maintain positive relationships with clients.

Documentation:
• Document technical procedures, troubleshooting steps, and knowledge base articles.
• Maintain accurate and up-to-date records of client support interactions.

Key Skills:
• 2-3 years of experience in IT support or a related field.
• Strong technical skills, including knowledge of networking, operating systems, and applications.
• Ability to troubleshoot and resolve technical issues efficiently.
• Excellent communication and interpersonal skills, including confident written and spoken English.
• Strong customer service orientation.
• Ability to work independently and as part of a team.
• Experience with cloud-based services (e.g., Azure, AWS) preferred.
• Experience with cybersecurity and data protection practices preferred. 

Qualifications:
• Bachelor’s degree in computer science, information technology, or a related field.
• Certifications such as CompTIA A+ or Network+, Microsoft Certified Technician Associate (MTA), or Apple Certified Support Professional (ACSP) preferred. 

We’re offering:

• Competitive salary, allowances and benefits (negotiable, based on qualifications and
  experience).
• A supportive and positive work environment.
• Genuine opportunity for professional development.
• Initially full time onsite in Ortigas (Robinsons Equitable Tower).
• Possibility of hybrid arrangement in the future.